E-COMMERCE LAW
What is E-Commerce Law?
E-commerce law is the branch of law that regulates online sales, the provision of services, and digital contracts. Contracts, consumer rights, payment systems, and data security fall within the scope of this field.
What Does E-Commerce Law Cover?
- Distance sales contracts
- Electronic contracts
- Consumer rights
- Preliminary information obligations
- Right of withdrawal
- KVKK (Turkish Data Protection Law) and personal data processes
- Secure payment systems
Why is the Distance Sales Contract Important?
A distance sales contract must be clear and understandable. Consumer rights and conditions for withdrawal must be specified in the contract.
What is the Preliminary Information Obligation?
The following information must be presented to the consumer before the sale:
- Product/service specifications
- Total price
- Delivery time
- Seller information
How is the Right of Withdrawal Exercised?
The right of withdrawal allows the consumer to withdraw from the distance sales contract within a certain period. There are exceptions, such as personalized products and products that cannot be returned due to hygiene reasons.
Legal Liability in Electronic Payment Systems
Security and personal data processes are important in electronic payment systems:
- SSL
- 3D Secure
- KVKK compliance
What Are E-Commerce Disputes?
- Non-delivery of products
- Delivery of defective products
- Obstructing the right of withdrawal
- Unfair contract terms
Mediation and litigation processes may come into play in the resolution of disputes.
Why Are Limitation Periods Critical?
Rights must be claimed within specific timeframes. Therefore, tracking these deadlines is essential.
Most Common Mistakes Made by E-Commerce Sites
- Using copied contracts
- Preparing incomplete KVKK texts
- Misapplying the right of withdrawal
- Not seeking legal counsel
Why Should You Work with EREN & GONCE?
- Preparing custom contracts for e-commerce sites
- Managing KVKK compliance processes
- Conducting legal risk analysis
- Handling litigation and dispute processes
Frequently Asked Questions
Is a contract mandatory to open an e-commerce site?
Yes, a distance sales contract and a preliminary information text are mandatory.
How many days is the right of withdrawal?
It is generally 14 days, although there are exceptions.
Is KVKK mandatory for e-commerce?
Yes, it is mandatory for all sites that process personal data.